Once the product is purchased from www.vibhanatural.com, and only if there is any damage to the product, and no replacement product is available with us, only then will the refund will be credited to payment source (Credit Card/Debit Card/Net Banking/Atom).
The intimation of the damage should be given to www.vibhanatural.com team via phone call or email along with the picture of the damaged product, within 24 hours of the delivery of the product. You can call us on the contact number provided on the website, and share your order number with our team. Once the team is convinced about the damage, replacement will be provided for the same. However, if there is no replacement for the original product that was purchased, refund process will be initiated.
We offer FREE return shipping for the damaged products. You will receive complimentary shipping for refunds, within the 7-day period from the date of the delivery of the product.
You will have to return the product in the same packaging that was used to send the product to you. Our representative will collect the product from the delivery location.
If there is a loss of shipment, the same will be intimated to you by our team and necessary further action will be taken.
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at firstname.lastname@example.org or at + 919820813850 | +919833439766 between 8am-10 pm, 6 days a week.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank. Please call us on + 919820813850 | +919833439766 or mail us at email@example.com if you have any questions.
In case, you are not satisfied with any product, you can call us for replacement. We can replacements of certain products within a time of 3 days.
- In any unlikely event, when you receive a product from us, which is not in a good condition, or the delivered product is not what you have asked for, you might return the item unused. You have to provide the original invoice and in the exact condition, you have received it with original packaging and tags. You have to return the product within four days of your received date.
- Avoid accepting any delivery whose exterior packaging is tampered with or damaged in any manner. You have to contact customer care in case; you face any such problem.
- Products, which are damaged while using, are not accepted for replacement.
- For some hygienic reason, we will not be able to replace following products: contraceptives, briefs, inner wear, night wear, lingerie, cosmetics, apparels, lotions, oils, oils, potions, medical equipment, creams and any other form of personal items.
- We will not be able to accept returns in case; the products have already tampered from your side.
- If we are not able to replace any defective product, we will refund the money and shipping charges.
- If the item comes with a manufacturer warranty, customers need to contact the manufacturing unit directly and follow their replacement policy.